工作机会

职位概述

Responsible for overseeing all hotel operations during overnight hours, ensuring the safety, security, and satisfaction of guests while maintaining smooth and efficient front office functions. This leadership role serves as the highest authority on-site during the night shift and plays a key role in emergency response, guest relations, and auditing activities. The Night Manager ensures a seamless continuation of day operations, resolves issues proactively, and supports the overall guest experience in line with the hotel’s standards.

Report To: Front Office Manager

职责

Operational Oversight (Night Shift)

• Supervise all front desk operations during the night.
• Ensure a seamless check-in/check-out experience for late arrivals and early departures.
• Handle walk-in guests, room assignments, and special requests.

Guest Relations & Problem Resolution

• Act as the primary point of contact for guest issues or emergencies.
• Resolve complaints efficiently and professionally, escalating to senior management only if necessary.
• Offer personalized service for VIP and repeat guests.

Night Audit Process

• Perform or oversee the night audit, including:
  • Posting daily room charges and taxes.
  • Balancing and reconciling revenue reports.
  • Preparing financial reports for management.
• Ensure all transactions from the day are accurately recorded.

Safety & Security

• Act as the hotel’s emergency contact during the night.
• Monitor security systems, conduct routine walks, and ensure all entrances are secure.
• Respond to fire alarms, medical emergencies, or guest disturbances per hotel protocol.

Team Leadership

• Manage and support night staff (reception, security, bell service).
• Conduct pre-shift briefings and maintain clear communication with day shift staff.
• Train new night team members as needed.

要求与资格

• Diploma or Degree in Hospitality Management, Hotel Administration, or a related field.
• 1–2 years in a supervisory or management capacity, preferably during night shifts.
• Certifications in front office operations, night audit, or first aid/security are advantageous.
• Ability to convey information clearly, handle guest concerns professionally, and remain calm under pressure.
• 熟悉物业管理系统（PMS），例如Opera或类似平台。
• 精通英语口语和书面语。

核心能力

• Oversee all front office and guest services during night operations
• Able to demonstrate warmth, attentiveness, and a sincere desire to serve guests in a personalized and meaningful way.
• Maintains alertness and productivity throughout the night shift.
• Delivers exceptional service during check-ins/check-outs, late-night requests, and emergencies.

Working Conditions:

• 常驻于一处物业，定期往返于探索苏梅岛与探索帕岸岛之间。
• Flexible schedule, including availability during weekends, and holidays as needed.

职位概述

Responsible for overseeing the Front Office team and ensuring the delivery of exceptional guest service experiences from arrival to departure. This role supports the Front Office/Reception Manager and acts as the key contact for guests, resolving issues efficiently while maintaining the brand’s hospitality standards. The position combines operational leadership with hands-on guest interaction.

职责

宾客服务领导力

• 监督入住和退房流程的顺畅运行，以最大限度缩短等候时间
• 以同理心和高效的方式处理客人的请求、反馈和投诉，确保及时解决。
• 监控贵宾抵达情况，并协调个性化服务安排

团队督导与培训

• 监督前台团队的日常工作，包括接待员、行李员和礼宾员。
• 举行班次交接会议并分配职责，以实现最佳宾客服务覆盖

卓越运营

• 确保宾客记录、账单处理、客房分配及钥匙管理准确无误
• 确保酒店政策、流程及品牌标准的统一执行

沟通与协调

• 担任前台与客房部、餐饮部、维修部及预订部等其他部门之间的联络人。
• 通过保持清晰的日志和报告，实现跨班次的高效沟通
• 提供客房服务，包括叫醒服务、交通接送及旅游行程预订

技术与报告

• Generate shift reports, occupancy forecasts, and daily Front Office summaries
• 监控在线评论和客人反馈平台；必要时上报重大问题

要求与资格

• 酒店管理、旅游或相关领域的文凭或学位
• 至少2-3年酒店业前台或面向客人的岗位经验
• 熟悉宾客体验平台（例如：客户关系管理系统、宾客通讯应用程序）及标准办公工具（Microsoft Office套件）
• 熟悉物业管理系统（PMS），例如Opera或类似平台。
• 精通英语口语和书面语

核心能力

• 强大的领导力和团队协作能力
• 卓越的宾客服务理念，秉持主动积极、以解决问题为导向的工作方式
• 在压力情境下保持冷静与专业素养的能力

工作条件

• Based at Explorar Koh Phangan
• 灵活的工作时间安排，包括根据需要在晚上、周末及节假日提供服务

立即申请