Careers

Position Overview

Responsible for overseeing the Front office team and ensuring the delivery of exceptional guest service experiences from arrival to departure. This role supports the Front Office/Reception Manager and acts as the key contact for guests, resolving issues efficiently while maintaining the brand’s hospitality standards. The position combines operational leadership with hands-on guest interaction.

Responsibilities

Guest Service Leadership

• Oversee smooth check-in and check-out operations to minimize wait times
• Handle guest requests, feedback, and complaints with empathy and efficiency, ensuring timely resolution
• Monitor VIP guest arrivals and coordinate personalized service arrangements

Team Supervision and Training

• Supervise daily tasks of the Front Office team, including receptionists, bell staff, and concierge
• Conduct shift briefings and assign duties for optimum guest coverage

Operational Excellence

• Maintain accuracy in guest records, billing, room assignments, and key control
• Ensure consistent application of hotel policies, procedures, and brand standards

Communication and Coordination

• Act as a liaison between the Front Office and other departments like housekeeping, F&B, maintenance, and reservations
• Communicate effectively across shifts by maintaining clear logs and reports
• Facilitate guest services such as wake-up calls, transportation, and tour bookings

Technology and Reporting

• Generate shift reports, occupancy forecasts, and daily Front office summaries
• Monitor online reviews and guest feedback platforms; escalate critical concerns when needed

Requirements & Qualifications

• Diploma or degree in Hospitality Management, Tourism, or related field
• Minimum 2–3 years of experience in a Front office or guest-facing role within the hospitality industry
• Familiarity with guest experience platforms (e.g., CRM systems, guest messaging apps) and standard office tools (Microsoft Office Suite)
• Familiarity with Property Management Systems (PMS) such as Opera, or similar platforms.
• Proficiency in both spoken and written English

Key Competencies

• Strong leadership and team coordination skills
• Excellent guest service mindset with a proactive, solution-oriented approach
• The ability to handle stressful situations with calm and professionalism

Working Conditions

• Based at one property with regular travel between Explorar Koh Samui and Explorar Koh Phangan
• Flexible schedule, including availability during evenings, weekends, and holidays as needed

Position Overview
The Culture & Talent Manager is responsible for shaping and strengthening the organizational culture, driving employee engagement, and developing talent to ensure a high-performing and motivated workforce. This role supports the hotel’s mission of creating an exceptional employee experience that directly contributes to guest satisfaction and business success.

Responsibilities

Culture and Engagement

• Champion the company’s values, vision, and mission, ensuring they are embedded in daily
  operations
• Design and lead staff engagement initiatives (recognition programs, monthly events, staff
  communications)
• Partner with HODs to create a positive work environment that enhances teamwork, motivation, and retention
• Conduct employee engagement surveys and follow-up action plans

Talent Development

• Develop and implement talent development strategies including succession planning and career
  path frameworks
• Coordinate performance management and support HODs in conducting effective performance reviews
• Identify high-potential employees and implement programs to grow internal talent pipelines
• Collaborate with Training teams to align learning programs with long-term career development

Onboarding and Employer Branding

• Oversee onboarding programs to ensure smooth integration of new hires
• Promote the hotel as an employer of choice through internal and external employer branding
  initiatives
• Support recruitment campaigns by highlighting the organization’s culture and growth opportunities

People Analytics and Reporting

• Track and analyze talent-related data (turnover, promotions, engagement, training effectiveness)
• Provide insights and recommendations to HR leadership and management

Requirements & Qualifications

• Bachelor’s degree in Human Resources, Hospitality, Psychology, or related field
• Minimum 3–5 years’ experience in HR, talent development, or organizational culture (hospitality industry preferred)
• Strong understanding of employee engagement, performance management, and succession
  planning
• Excellent facilitation, communication, and interpersonal skills
• Strategic mindset with the ability to execute operationally
• Creative, people-oriented, and passionate about building culture and developing talent

Key Competencies

• Employee Engagement & Culture Building: Ability to design and implement initiatives that strengthen company culture and boost staff morale
• Talent Development & Coaching: Skilled in identifying potential, supporting career growth, and guiding managers in developing their teams
• Strategic Thinking & Planning: Aligns people strategies with business goals, focusing on long-term talent sustainability
• Communication & Interpersonal Skills: Builds trust across all staff levels, communicates effectively, and fosters open dialogue
• Analytical & Problem-Solving: Uses HR data (turnover, engagement, promotions) to identify issues and recommend solutions
• Cultural Awareness & Diversity Management: Promotes inclusivity and respects cultural differences in a diverse hospitality workforce

Working Conditions

• Based at one property with regular travel between Explorar Koh Samui and Explorar Koh Phangan
• Flexible schedule, including availability during evenings, weekends, and holidays as needed

Position Overview

Responsible for supporting the day-to-day execution of HR functions at the property level, acting as a key link between employees, department heads, and the HR Manager. This role is responsible for handling staff administration, recruitment coordination, employee welfare, HR policy enforcement, and documentation — all while contributing to a positive and professional workplace environment.

Responsibilities

HR-Administration and Record-Keeping

• Maintain and update all employee personnel files, contracts, and digital records (HRIS).
• Ensure proper documentation of promotions, salary changes, warnings, appraisals, and disciplinary actions.
• Prepare letters and forms related to employment verification, transfers, probation extensions, and terminations.

Recruitment and Onboarding

• Post job advertisements and coordinate with department heads to fulfill staffing needs.
• Screen applications, arrange interviews, and conduct background or reference checks.
• Organize and deliver new employee orientation sessions and onboarding checklists.

Employee Relations and Support

• Serve as a first point of contact for employee inquiries, concerns, or grievances.
• Assist in managing workplace conflicts or disciplinary issues confidentially and professionally.
• Promote fair treatment, mutual respect, and open-door communication.

Leave and Attendance Monitoring

• Track employee attendance, absenteeism, and overtime reports.
• Administer leave applications, sick days, and holiday scheduling in coordination with department managers.
• Prepare attendance summaries for monthly payroll processing.

Training and Development Support

• Coordinate training sessions, compliance briefings, and skill development workshops.
• Maintain training logs, track completion rates, and collect post-training feedback.
• Assist department heads in identifying training needs and scheduling refresher courses.

Requirements & Qualifications

• Bachelor’s degree in: human resources management, hospitality management, business administration.
• 1–3 years of relevant experience in an HR role, preferably in a hospitality or service industry setting.
• Comfortable with administrative tasks, data entry, and maintaining organized digital and physical employee records.
• Proficiency in both spoken and written English.

Key Competencies

• Maintains accurate and well-organized employee records, contracts, and reports.
• Communicates clearly and professionally with staff across all levels of the hotel.
• Listens actively and handles employee concerns with empathy and discretion.
• Handles personal employee information and disciplinary matters with a high level of trust and ethical responsibility.

Working Conditions

• Based at one property with regular travel between Explorar Koh Samui and Explorar Koh Phangan.
• Flexible schedule, including availability during evenings, weekends, and holidays as needed.