Careers
Join The Crew
Ready to level up and unleash your talents? Join a vibrant forward-thinking, inclusive team of professionals at Explorar!
We’re committed to nurturing every member of our crew and pride ourselves in creating a happy, healthy work environment. At Explorar Hotels & Resorts, we seek fun and friendly individuals who think outside the box. We search for travel and location experts who know the destination, with excellent local knowledge to share with our guests.
So, whether you’re a hospitality professional looking to expand your experience or a newcomer to the industry with enthusiasm and a passion for learning, get in touch at [email protected].
Opportunities
Guest Service Supervisor [Male, Koh Phangan]
Position Overview
Responsible for overseeing the Front Office team and ensuring the delivery of exceptional guest service experiences from arrival to departure. This role supports the Front Office/Reception Manager and acts as the key contact for guests, resolving issues efficiently while maintaining the brand’s hospitality standards. The position combines operational leadership with hands-on guest interaction.
Responsibilities
Guest Service Leadership
- Oversee smooth check-in and check-out operations to minimize wait times
- Handle guest requests, feedback, and complaints with empathy and efficiency, ensuring timely resolution
- Monitor VIP guest arrivals and coordinate personalized service arrangements
Team Supervision and Training
- Supervise daily tasks of the Front Office team, including receptionists, bell staff, and concierge
- Conduct shift briefings and assign duties for optimum guest coverage
Operational Excellence
- Maintain accuracy in guest records, billing, room assignments, and key control
- Ensure consistent application of hotel policies, procedures, and brand standards
Communication and Coordination
- Act as a liaison between the Front Office and other departments like housekeeping, F&B, maintenance, and reservations
- Communicate effectively across shifts by maintaining clear logs and reports
- Facilitate guest services such as wake-up calls, transportation, and tour bookings
Technology and Reporting
- Generate shift reports, occupancy forecasts, and daily Front Office summaries
- Monitor online reviews and guest feedback platforms; escalate critical concerns when needed
Requirements & Qualifications
- Diploma or degree in Hospitality Management, Tourism, or related field
- Minimum 2–3 years of experience in a Front office or guest-facing role within the hospitality industry
- Familiarity with guest experience platforms (e.g., CRM systems, guest messaging apps) and standard office tools (Microsoft Office Suite)
- Familiarity with Property Management Systems (PMS) such as Opera, or similar platforms.
- Proficiency in both spoken and written English
Key Competencies
- Strong leadership and team coordination skills
- Excellent guest service mindset with a proactive, solution-oriented approach
- The ability to handle stressful situations with calm and professionalism
Working Conditions
- Based at Explorar Koh Phangan
- Flexible schedule, including availability during evenings, weekends, and holidays as needed
