Explorar Pawapi Koh Mook Enhance Service Standards with Spirit of Hospitality Training.
Explorar Hotels and Resorts talent and culture crew conducted a series of hospitality skill-building workshops to further enhance the service standards of the crew at Explorar Pawapi Koh Mook ahead of the highly anticipated opening. Dr Scott Michael Smith conducted the Spirit of Hospitality workshop from Assumption University, MSME Business School, Department of Hospitality and Tourism Management.
Twenty-two members joined the workshops, including housekeepers, gardeners, service team, and Explorars’ signature ‘Foodies’ and ‘Crew’, gathered almost all from the local community for the “Spirit of Hospitality Master’s Class” led by Dr Scott.
Explorar GM, George Newling-Ward, said of the training, “Dr Scott’s Spirit of Hospitality Workshop works with the team whilst recognising the hard and soft skills that are required in the hospitality industry in order to preserve and prosper.”
“Our objective was to identify opportunities to exceed customers’ expectations and create positive memory-making moments that surprise and delight guests.” said Dr Smith.
Explorar Hotels & Resorts is one of Asia’s most exciting and newest hotel brands; Explorar Pawapi Koh Mook is the first resort to open its doors, with Explorar Treehouses El Nido opening slated for 2024. The brand has signed a Master Franchise agreement with Stand Out Hotels, for strategic growth in North America, the Caribbean and Mexico.
Their mission is to give the guest an authentic local experience of each destination in a fun, comfortable, connected and socially inspired space. The Explorar Hotels & Resorts offer travellers the opportunity to explore and experience each of their destinations from a vibrant, comfortable and fun base, with a team that makes exploring and enjoying the destination easy using their local knowledge with everything at your fingertips.